Terms & Conditions

1. Acceptance of these Terms

1. 1.1
   By accessing our website, downloading our app, registering for an account, joining a class, or purchasing a SmartPass, you agree to be bound by these Terms. If you do not agree, do not use the Services.
2. 1.2
   These Terms form a binding agreement between you and ActiveMantra Health & Wellness LLP under the Indian Contract Act, 1872, and constitute an electronic record under the Information Technology Act, 2000. No physical or digital signature is required.
3. 1.3
   Our Privacy Policy and Refund & Cancellation Policy are incorporated into these Terms by reference. Read them together.

2. Definitions

3. Who may use DWD

1. 3.1
   You must be at least 18 years old to create an account or purchase a SmartPass, and you confirm this when you sign up.
2. 3.2
   Under 18s. If someone under 18 (and at least 13) would like to join, a parent or legal guardian must contact us at support@dancewithdeepti.com first. We decide each request individually. If we accept it, the parent or guardian must give consent to these Terms and to our processing of the young person's personal data, and confirm they are medically fit to exercise, and remains responsible for their participation. We do not accept anyone under 13 as a Member.
3. 3.3
   Children joining a parent. A Member's child may occasionally join a class alongside the Member, on the Member's screen, for fun. The Member is responsible for the child's safety and supervision throughout, including a safe space to move and any movement that is not suitable for the child. The child is not a Member and does not get separate access.
4. 3.4
   Pregnancy. Our classes are not currently designed for pregnancy, and pregnant women should not take part. If you are pregnant, or become pregnant while your pass is active, please do not attend classes and let us know at support@dancewithdeepti.com. We will consider pausing or extending your pass under clause 8.5.
5. 3.5
   You must be legally competent to contract and must not be barred from doing so under any applicable law.
6. 3.6
   We may refuse registration, or withdraw access, where we reasonably believe participation would be unsafe for you or for others in the class.

4. Your account

1. 4.1
   You must provide accurate, current and complete information when registering, and keep it updated — including any change in your health status relevant to clause 9.
2. 4.2
   You are responsible for keeping your login credentials confidential and for all activity under your account.
3. 4.3
   Notify us immediately at support@dancewithdeepti.com if you suspect unauthorised use of your account.
4. 4.4
   One account per person. We may merge or close duplicate accounts.

5. What we provide

1. 5.1
   DWD provides general fitness instruction and wellness education — live group dance-cardio, strength training, walking and Shred Shaper workouts, and other programmes and formats we introduce from time to time, along with supporting content and community features.
2. 5.2
   Our Services are informational and instructional in nature. Apart from the Personalised Nutrition Plan described in clause 10, they are not a medical, diagnostic, therapeutic, physiotherapy or clinical service, and no doctor-patient or practitioner-patient relationship arises between you and DWD or any Trainer.
3. 5.3
   Class schedules, batch timings, class formats, Trainers, music and content are determined by us and may change. See clause 17.
4. 5.4
   Free content published on our YouTube channel and social media is offered as-is, is not part of any paid Service, and may be modified or withdrawn at any time.

6. SmartPass

1. 6.1
   A SmartPass is sold as a one-time purchase for the fixed term shown at checkout (currently 3 months). It is not an auto-renewing subscription and we will not auto-debit your payment method. You may buy more than one pass in advance to cover a longer period (for example, two passes for 6 months). Each additional pass begins the day after the previous one expires, and each is treated as a separate pass under these Terms.
2. 6.2
   Your pass begins on the date stated at checkout, or on the date access is first granted, and expires automatically at the end of its term whether or not you attended any classes.
3. 6.3
   A SmartPass grants you a personal, non-transferable, non-exclusive and revocable right to attend DWD batches during its validity. It confers no ownership of any content and no right to resell, assign or gift access.
4. 6.4
   Unused classes do not carry forward, accumulate, or convert into credit, cash or an extension, except where clause 8 expressly provides for a pause.
5. 6.5
   Batch capacity may be limited. We do not guarantee a place in any specific batch, at any specific time, or with any specific Trainer.
6. 6.6
   If we include any additional benefit with a pass, such as a consultation, challenge or programme, it must be used within the pass term and lapses when the pass expires.
7. 6.7
   New programmes, plans and offers. When we launch a new programme, plan, challenge or offer, any specific terms shown on its page or at checkout (such as its duration, price, inclusions, eligibility or refund terms) apply in addition to these Terms. If they conflict, the specific terms prevail for that programme or offer.

7. Fees, payment and taxes

1. 7.1
   Fees are in Indian Rupees, unless another currency is shown at checkout, and are shown on our website and app exclusive of GST, marked "+ GST". The full amount payable, including GST, is shown on the payment screen before you confirm payment. The fee that applies is the one shown at the time of purchase.
2. 7.2
   We may revise our prices at any time. A price change does not affect a pass you have already purchased for its current term.
3. 7.3
   Payments are processed by third-party payment gateways. We do not store your full card details. Your use of a gateway is subject to that provider's own terms.
4. 7.4
   If a payment fails, is reversed, or is charged back, we may suspend or withdraw access until the amount is settled.
5. 7.5
   Promotional codes and discounts are subject to their own stated conditions, cannot be combined unless we say so, and have no cash value.

8. Refunds, cooling-off and pause policy

1. 8.1
   24-hour cooling-off. You may cancel a SmartPass and receive a full refund of the amount paid if you write to support@dancewithdeepti.com within 24 hours of the time of purchase shown on your payment confirmation, and you have not yet joined any live class, or accessed any diet plan, recording or downloadable material, under that pass. Your access ends when we confirm the cancellation.
2. 8.2
   The cooling-off right ends when the 24-hour window closes or when you join your first class under the pass, whichever happens first. From that point the purchase is final.
3. 8.3
   Outside the cooling-off period, no refund, whether full or partial, is payable on account of non-attendance, change of mind, relocation, loss of interest, schedule incompatibility, device or internet problems at your end, or dissatisfaction with a class format, Trainer or music selection.
4. 8.4
   Pause / freeze. We know you will sometimes need a break for travel, festivals or rest. You may pause your membership:

   • up to 2 times in each membership year (the 12 months from the start date of your first SmartPass, and each 12 months after that);
   • for at least 7 days and no more than 14 days each time; and
   • by writing to support@dancewithdeepti.com at least 7 days before the pause starts, stating the start and end dates.

   It does not matter which pass you hold when you pause. Your pass expiry, and the start date of any pass you have bought to follow it, move back by the number of days paused. Unused pauses do not carry over to the next membership year. Pauses cannot be backdated or applied after a pass has expired. A pass with a term of less than 3 months cannot be paused.
5. 8.5
   If you are unable to train for medical reasons for longer than the pause allowance, write to us with supporting documentation and we will consider an extension on a case-by-case basis.
6. 8.6
   We may, entirely at our discretion and without setting a precedent, issue a refund or credit in other exceptional cases — for example a duplicate payment, a failed transaction, or an extended failure on our side to deliver classes.
7. 8.7
   If we terminate your access for breach of these Terms under clause 18, no refund is payable for the unexpired term.
8. 8.8
   Approved refunds are processed to the original payment method within 14 days of approval. Cooling-off refunds under 8.1 are paid in full; any other refund is paid net of payment gateway charges and applicable taxes.

9. Health and medical disclaimer

1. 9.1
   You confirm that you are in good general health and medically fit to undertake physical exercise, and that you have consulted a qualified medical practitioner before starting any DWD programme — particularly if you are postnatal, have a cardiac, respiratory, orthopaedic, neurological or metabolic condition, are recovering from surgery, injury or illness, are on medication that affects exertion or balance, or are over 60.
2. 9.2
   You agree to disclose any relevant medical condition, injury or limitation to us before you start classes and to update us if it changes.
3. 9.3
   Nothing said by DWD, any Trainer or any community member constitutes medical advice, diagnosis, prescription, treatment or a substitute for professional medical care. Do not disregard or delay medical advice because of anything you see or hear in a DWD class. Personalised Nutrition Plans are covered separately in clause 10.
4. 9.4
   You are solely responsible for your exercise environment: adequate space, stable flooring, footwear, hydration, equipment condition, ventilation, and the absence of hazards or bystanders who could be hurt.
5. 9.5
   Stop immediately and seek medical attention if you experience chest pain, breathlessness beyond normal exertion, dizziness, faintness, palpitations, joint pain or any unusual symptom. Modify or skip any movement that does not feel safe for your body. Beginner variations are offered in every class and you are encouraged to use them.
6. 9.6
   Results vary between individuals. We make no promise, representation or guarantee as to weight loss, inch loss, fitness gain, strength improvement, medical improvement or any other specific outcome. Testimonials and transformation stories reflect individual experiences and are not typical results.
7. 9.7
   To the fullest extent permitted by law, you assume all risk of injury, illness, aggravation of a pre-existing condition, property damage or loss arising out of your participation, and you release DWD, its partners, employees and Trainers from all claims in respect of the same, save where such loss arises from our gross negligence or wilful misconduct.

10. Diet plans and nutrition

We offer two kinds of nutrition support, and they are very different. Please read which one applies to you.

1. 10.1
   Starter Diet Plan (free). Members can download a free Starter Diet Plan from the member area, alongside their workout access. It is a general balanced-eating guide for healthy adults. It is the same for everyone, is not prepared for you individually, and is not designed to manage or treat any medical condition.
2. 10.2
   Before following the Starter Diet Plan, consult your doctor or a registered dietitian if you have diabetes, hypertension, thyroid disorder, PCOS, kidney or liver disease, a food allergy or intolerance, a history of eating disorders, or are breastfeeding. In those cases a Personalised Nutrition Plan, or your own doctor's advice, is more suitable.
3. 10.3
   Personalised Nutrition Plan (paid). For an additional fee, a qualified clinical dietitian engaged by DWD prepares a plan for you after you complete our intake questionnaire and have a one-to-one consultation with the dietitian. The plan is tailored to your goals, health information, medical conditions and any reports you share. The dietitian's name and qualification are given to you before your consultation. What is included (for example follow-up consultations and revisions) is as described at the time of purchase.
4. 10.4
   A Personalised Nutrition Plan supports, but does not replace, the care of your own doctor. Do not stop or change any medication without your doctor's advice, keep your doctor informed of the plan you are following, and tell the dietitian promptly about any change in your health, medication or test results.
5. 10.5
   A Personalised Nutrition Plan is based on the information you give in your intake questionnaire and consultation. You must give complete and accurate information, including medical conditions, medication and allergies. If that information is incomplete or inaccurate, the plan may be unsuitable, and we are not responsible for the consequences.
6. 10.6
   Once your consultation for a Personalised Nutrition Plan has taken place, its fee is non-refundable.
7. 10.7
   All diet and nutrition plans are for your personal use only and may not be shared, copied, resold or redistributed.

11. Class conduct

DWD is built to be a judgement-free space. To keep it that way, while attending any class or using any DWD group or forum you must not:

• Harass, abuse, threaten, body-shame, or make discriminatory remarks about any participant, Trainer or staff member.
• Appear unclothed or indecently dressed on camera, or share sexual, obscene or offensive content.
• Disrupt a class through unmuted noise, screen sharing, spam in the chat, or repeated interruptions.
• Attend under the influence of alcohol or intoxicating substances.
• Solicit, advertise, recruit or promote any product, service or competing programme.
• Record, screenshot, screen-capture, stream or redistribute any part of a class — see clauses 12 and 14.
• Impersonate any person, or share another person's personal information without consent.

1. 11.1
   A Trainer may remove any participant from a live session immediately for breach of this clause. Serious or repeated breaches may lead to termination under clause 18 without refund.

12. Recording and consent

1. 12.1
   We record live sessions from time to time, only for internal Trainer training and quality assurance. When a session is being recorded, Zoom (or the platform in use) shows an on-screen recording notice to everyone in the session.
2. 12.2
   By keeping your camera or microphone on while the recording notice is showing, you agree to your image, voice and display name being captured in that recording and used for the purposes in 12.1. If you do not wish to appear, keep your camera and microphone off. You can still take the class.
3. 12.3
   Recordings are viewed only by the DWD team. We will not use a recording that identifies you for marketing, advertising or public distribution without your separate written consent.
4. 12.4
   Recordings are kept for no longer than 60 days and are then deleted, and are handled in accordance with our Privacy Policy. You may ask us to delete a recording in which you appear by writing to support@dancewithdeepti.com.
5. 12.5
   If a Member under 18 or a child joining a parent under clause 3 is in a session, the Member or parent decides whether they appear on camera while the recording notice is showing.
6. 12.6
   You may not record, capture, photograph, stream, transcribe or reproduce any class, in whole or in part, by any means. This protects other participants' privacy as much as our content.

13. No sharing of access

1. 13.1
   Your SmartPass, class links, meeting IDs, passcodes and login credentials are personal to you. Do not share, forward, post or sell them.
2. 13.2
   Your pass is for you. A child may join you under clause 3.3, and another adult may occasionally join you on the same screen. Anyone who wants to train regularly needs their own SmartPass. Joining from a separate device or login, or passing your pass to someone else, is not permitted.
3. 13.3
   We monitor for concurrent and anomalous logins. We may suspend or terminate a shared account without refund, and may require payment for the additional access taken.

14. Intellectual property

1. 14.1
   All content forming part of the Services — class choreography and routines, programme structures, the S-M-A-R-T methodology, Shred Shaper workouts, videos, recordings, diet plans, workbooks, images, graphics, text, software, the names DancewithDeepti, DWD, SmartPass and Shred Shaper, and our logos and marks — is owned by or licensed to ActiveMantra Health & Wellness LLP and protected under Indian and international intellectual property law.
2. 14.2
   We grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use that content for your own personal, non-commercial fitness use only, for as long as your account is active.
3. 14.3
   You may not copy, reproduce, download (except where a download is expressly offered), modify, adapt, translate, publish, broadcast, sell, licence, reverse-engineer, or create derivative works from any part of the Services.
4. 14.4
   You may not use our content to teach, train or coach any other person, whether paid or unpaid, or to develop a competing programme, course or service.
5. 14.5
   Our trade marks, trade dress and brand assets may not be used without our prior written permission.
6. 14.6
   Music used in classes is licensed to us for use in our sessions only. That licence does not extend to you.
7. 14.7
   This clause survives termination of your account.

15. Your content and testimonials

1. 15.1
   Where you post a message, photograph, video, review or transformation story in a DWD community group, forum or feedback form, you keep ownership of it, and you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce and display it in connection with operating and promoting the Services.
2. 15.2
   You confirm you have the right to grant that licence and that your content does not infringe anyone's rights or any law.
3. 15.3
   You may withdraw that permission for future use by writing to support@dancewithdeepti.com. We will stop using it in new material, though we may not be able to recall material already printed or distributed.
4. 15.4
   We may remove any user content at our discretion, and are not obliged to store or return it.

16. Third-party platforms

1. 16.1
   Classes are delivered over Zoom or another third-party platform. Content is hosted on services such as YouTube. Payments run through third-party gateways. Your use of each is subject to that provider's terms and privacy policy.
2. 16.2
   We are not responsible for the availability, performance, security or data practices of any third-party platform, or for any outage, defect or change on their side.
3. 16.3
   You need a suitable device and a stable internet connection to attend classes. Providing these is your responsibility, and problems at your end are not grounds for a refund or extension.

17. Changes to classes

1. 17.1
   We may add, change, reschedule, merge or discontinue batches, change class formats or durations, substitute Trainers, and change the platform on which classes are delivered.
2. 17.2
   We will give reasonable advance notice of material schedule changes through the app, email, WhatsApp or our community channels. Keep your contact details current so you receive them.
3. 17.3
   Classes may not run on public holidays or on days we announce in advance. This does not extend your pass term unless we say so.
4. 17.4
   If a scheduled session is cancelled by us at short notice, we will where practicable offer an alternative batch on the same or another day. A single cancelled session does not entitle you to a refund or extension.

18. Suspension and termination

1. 18.1
   You may stop using the Services at any time, and may ask us to close your account by writing to support@dancewithdeepti.com. Closing your account does not entitle you to a refund of an unexpired pass.
2. 18.2
   We may suspend or terminate your access, with immediate effect and without refund, where you breach these Terms, give false information, share access, infringe our intellectual property, harass any person, or behave in a way that damages other Members' experience or our reputation.
3. 18.3
   Except in the case of breach, we will give you reasonable notice before withdrawing access, and will refund the unused portion of a paid pass on a pro-rata basis if we discontinue the Services entirely.
4. 18.4
   On termination, your licence under clause 14 ends immediately and you must stop using all DWD content.

19. Disclaimers

1. 19.1
   The Services are provided "as is" and "as available". To the fullest extent permitted by law we exclude all warranties, express or implied, including as to merchantability, fitness for a particular purpose, and non-infringement.
2. 19.2
   We do not warrant that the Services will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that our platform is free of harmful components.
3. 19.3
   We give no guarantee of any fitness, health, weight or aesthetic outcome. See clause 9.6.

20. Limitation of liability

1. 20.1
   To the fullest extent permitted by law, DWD, its partners, employees, Trainers, consultants and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profit, income, opportunity, data or goodwill, arising out of or in connection with the Services.
2. 20.2
   Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Services, whether in contract, tort, statute or otherwise, shall not exceed the amount you actually paid us for the Service giving rise to the claim in the twelve months preceding the claim.
3. 20.3
   Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our gross negligence, for fraud, or for wilful misconduct.

21. Indemnity

1. 21.1
   You agree to indemnify and hold harmless ActiveMantra Health & Wellness LLP, its partners, employees and Trainers against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising from your use of the Services, your breach of these Terms, your infringement of any third-party right, or any content you post.

22. Privacy and data

1. 22.1
   We collect and process your personal data — including health information you give us — in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.
2. 22.2
   How we contact you. We contact you by email, WhatsApp, SMS or in-app notification only for:

   • Service messages — purchase and booking confirmations, schedule changes, and pause or account updates;
   • One-off reminders — for example if you have missed classes, or when your pass is about to expire; and
   • Occasional invitations to return — after your pass has ended, we may send you a broadcast message letting you know about current batches or offers.

   We do not send mass promotional messages and we do not make promotional phone calls. You can stop reminders and invitations at any time by replying STOP on WhatsApp or writing to support@dancewithdeepti.com, and we will act on it within 48 hours. Any marketing emails we send will include an unsubscribe link. Service messages about an active pass will continue.
3. 22.3
   Health information you share is used only to guide your participation and, if you buy a Personalised Nutrition Plan, to prepare that plan. It is shared only with the dietitian preparing your plan, and is not otherwise disclosed to third parties except as set out in our Privacy Policy.

23. Force majeure

1. 23.1
   We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control — including internet or telecom failure, power outage, platform outage, cyber attack, act of God, flood, earthquake, fire, epidemic or pandemic, government order, lockdown, civil unrest, strike or war.
2. 23.2
   Where such an event prevents classes for a continuous period exceeding 7 days, we will extend affected passes by the period of disruption.

24. Changes to these Terms

1. 24.1
   We may amend these Terms at any time. The current version is always published on our website with its "Last updated" date.
2. 24.2
   For material changes we will give notice by email, in-app notice or WhatsApp at least 15 days before they take effect.
3. 24.3
   Your continued use of the Services after a change takes effect constitutes acceptance. If you do not accept a change, stop using the Services and ask us to close your account.

25. Governing law and disputes

1. 25.1
   These Terms are governed by and construed in accordance with the laws of India.
2. 25.2
   If a dispute arises, you agree to first raise it with our grievance officer under clause 26 and to attempt resolution in good faith for 30 days before commencing any proceeding.
3. 25.3
   Any dispute not resolved under 25.2 shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka. This does not affect any right you may have under the Consumer Protection Act, 2019 to approach a consumer commission.

26. Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made under it, our grievance officer may be contacted for any complaint about the Services or about content on our platform:

Name

Chanda Kumari

Designation

Operations Manager

Email

complaints@dancewithdeepti.com

Address

Brigade Eldorado, Gummanahalli, Bengaluru 562149, Karnataka, India

Response time

Acknowledgement within 24 hours; resolution within 15 days

27. General

1. 27.1
   Entire agreement. These Terms, together with the Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and us and supersede any prior understanding.
2. 27.2
   Severability. If any provision is held invalid or unenforceable, the remainder continues in full force.
3. 27.3
   No waiver. Our failure to enforce any provision is not a waiver of it.
4. 27.4
   Assignment. We may assign our rights and obligations under these Terms; you may not without our written consent.
5. 27.5
   No agency. Nothing here creates a partnership, joint venture, employment or agency relationship between you and us.
6. 27.6
   Language. These Terms are drawn up in English. Any translation is for convenience; the English version prevails.

28. How to reach us

Legal entity

ActiveMantra Health & Wellness LLP

Trading as

DancewithDeepti (DWD)

LLPIN

ACV-0190

GSTIN

29ACNFA1588Q1ZF

Registered office

Brigade Eldorado, Gummanahalli, Bengaluru 562149, Karnataka, India

Support email

support@dancewithdeepti.com

Website

dancewithdeepti.com