Refund & Cancellation Policy

1. At a glance

2. 24-hour cooling-off

1. 2.1
   To cancel, write to support@dancewithdeepti.com within 24 hours of the purchase time shown on your payment confirmation.
2. 2.2
   The cooling-off right applies only if you have not yet joined any live class, or accessed any recording or downloadable material, under that pass.
3. 2.3
   The cooling-off period ends when the 24 hours are up or when you join your first class, whichever happens first.
4. 2.4
   Cooling-off refunds are paid in full, with no deduction for gateway charges or taxes. Your access ends when we confirm the cancellation.

3. After the cooling-off period

Once the cooling-off period has ended, your SmartPass is final and non-refundable. This is because a pass reserves your place in live, scheduled classes. No full or partial refund is payable because of:

• not attending classes, or attending fewer than you planned;
• a change of mind, loss of interest, relocation or a change in your schedule;
• problems with your own device or internet connection;
• dissatisfaction with a class format, Trainer or music selection; or
• a single class being cancelled or rescheduled (we will offer an alternative batch where we can).

4. Pausing instead of cancelling

If you need a break, you can pause your membership instead of cancelling it:

• up to 2 times in each membership year, counted from the start date of your first SmartPass;
• for 7 to 14 days each time;
• by writing to support@dancewithdeepti.com at least 7 days before the pause starts.

Your pass end date moves back by the number of days paused. Full details are in clause 8.4 of our Terms & Conditions.

If illness or injury stops you from training for longer than the pause allowance, write to us with supporting medical documents and we will consider an extension case by case. If you become pregnant while your pass is active, let us know and we will consider pausing or extending your pass.

5. When we will refund

1. 5.1
   Duplicate payment. If you were charged twice for the same purchase, we will refund the extra payment in full.
2. 5.2
   Failed transaction. If money left your account but your purchase was not completed, we will refund it in full, or complete the purchase if you prefer. Many failed transactions are reversed automatically by your bank or the payment gateway. If yours has not been reversed within 7 days, contact us.
3. 5.3
   Our failure to deliver. If we fail to deliver classes for an extended period for reasons within our control, we will offer a pass extension or a proportionate refund.
4. 5.4
   Service discontinued. If we stop offering live classes altogether, we will refund the unused part of your pass on a pro-rata basis.
5. 5.5
   Events beyond our control. If an event such as a platform outage, natural disaster or government order stops classes for more than 7 days in a row, we will extend affected passes by the period of disruption rather than refund them.

6. Personalised Nutrition Plan

1. 6.1
   If you cancel a Personalised Nutrition Plan before your one-to-one consultation with the dietitian takes place, we will refund the fee in full.
2. 6.2
   Once your consultation has taken place, the fee is non-refundable, because the dietitian's time and work have already been committed to you.
3. 6.3
   If you miss a scheduled consultation without giving at least 24 hours' notice, the consultation counts as having taken place.

7. Other programmes and offers

1. 7.1
   From time to time we may launch other programmes, plans, challenges, workshops or offers. Where a different refund rule applies to one of them, we will show it clearly on its page or at checkout, and that rule applies.
2. 7.2
   Where no specific refund rule is shown, the same rules as for a SmartPass apply: a full refund if you cancel within 24 hours of purchase and before you have joined any session or used any material, and no refund after that.

8. When no refund is payable

1. 8.1
   If we suspend or end your access because you broke our Terms, for example by sharing class links, harassing others or recording classes, no refund is payable for the rest of your pass.
2. 8.2
   Closing your account yourself does not entitle you to a refund of an unexpired pass.
3. 8.3
   The free Starter Diet Plan and any free content have no cash value and cannot be refunded or exchanged.

9. How to request a refund

Write to support@dancewithdeepti.com from the email address registered on your account, with:

• your full name and registered phone number;
• the date of purchase and the transaction or order ID from your payment confirmation; and
• the reason for your request.

We will acknowledge your request within 2 business days and tell you whether it is approved.

10. How refunds are paid

1. 10.1
   Approved refunds are paid to the original payment method within 14 days of approval. Your bank or card issuer may take a few extra days to show the money in your account.
2. 10.2
   Cooling-off refunds (section 2), duplicate payments, failed transactions and Personalised Nutrition Plan refunds before a consultation are paid in full. Any other refund is paid after deducting payment gateway charges and applicable taxes.
3. 10.3
   We cannot pay a refund in cash or to a different account or person.

11. Chargebacks

Please contact us before raising a dispute or chargeback with your bank. Most issues can be sorted out quickly. If a chargeback is raised, we may suspend access to your pass until it is resolved. If the chargeback is found to be unjustified, we may recover the amount and any charges we incurred.

12. Contact and complaints

For refund requests and questions, write to support@dancewithdeepti.com. If you are not satisfied with our response, you can contact our grievance officer:

Name

Chanda Kumari

Designation

Operations Manager

Email

complaints@dancewithdeepti.com

Address

ActiveMantra Health & Wellness LLP, Brigade Eldorado, Gummanahalli, Bengaluru 562149, Karnataka, India

Response time

Acknowledgement within 24 hours; resolution within 15 days

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.