Refund & Cancellation Policy
Passes are not refundable — but if life gets in the way, we will adjust your pass.
Last updated 5 September 2026.
The short version
We do not refund passes. Once you have bought a Smart Pass or a Nutrition Plan, the money is not returnable — not for unused time, a change in your schedule, or a decision to stop attending.
What we do instead is adjust. If something genuinely outside your control stops you attending, write to us and we will look at pausing or extending your pass by the time you lost. That is how we put things right.
Please decide before you pay, not after. If you are unsure whether the classes suit you, ask us first — we would rather answer your questions than take money you regret spending.
Passes are non-refundable and non-transferable
This applies from the moment payment is confirmed. It covers unused days on a pass, classes you did not attend, and a change of mind. A live class place is held for you whether or not you use it, which is what your pass pays for.
You cannot transfer a pass to another person or move it between accounts.
Adjustments in special cases
Life happens, and we would far rather hold your place than keep money for classes you could not attend. Write to danceyog2019@gmail.com from the email address or mobile number on your account and tell us what happened.
With a doctor’s note. If injury, illness or pregnancy stops you continuing, send documentation from a registered medical practitioner and we will pause your pass for up to 90 days. A paused pass resumes on the date you tell us you are ready.
Without documentation. For anything else genuinely outside your control — bereavement, a family emergency, a long period of travel for work — ask. We will consider extending your pass by the time you lost.
Both routes are discretionary and decided case by case, and result in extra time on your pass rather than money back. We reply within two working days.
If we cancel
If a batch you planned to attend is cancelled, you can join any other DWD class that day, so a single cancellation costs you nothing.
If DWD cancels classes so that five or more class days in total within your pass period have no DWD class running at all, we extend your pass by the days lost.
Failed and duplicate payments
This is the one case where money does come back, because it is money we should never have taken.
If money leaves your account but no pass appears, do not pay again — email us with the date, amount and any reference you have. Razorpay reverses failed payments automatically, usually within 5–7 working days.
Genuine duplicate payments are refunded in full, to the original payment method through Razorpay, typically settled within 5–7 working days though your bank may take longer. We do not refund to a different account or by cash.
Chargebacks
Please contact us before raising a dispute with your bank. We would almost always rather resolve it directly and quickly.
Contact us
DanceWithDeepti — a trading name of ACTIVEMANTRA HEALTH AND WELLNESS LLP
GSTIN 29ACNFA1588Q1ZF
8O/3, Vijinapur Village, Old Madras Road, K R Puram Hobli, Bengaluru (KSN), Bangalore, Karnataka – 560016, India
Customer support on WhatsApp: +91 76676 02373, 9am to 6pm IST, Monday to Friday
Email: danceyog2019@gmail.com